Frequently Asked Questions
Everything you need to know about your Peter Mark shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your delivery's progress in real-time.
What is your return policy for hair and beauty products?
We offer a 14-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Currently, we ship to addresses within the UK and Ireland. Shipping rates and delivery times vary depending on your specific location and the shipping method selected at checkout.
Are your electrical styling tools covered by a warranty?
Yes, all electrical styling tools purchased from Peter Mark come with a manufacturer's warranty. The duration of the warranty depends on the specific brand and model, typically ranging from 1 to 2 years.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible payment plans.
Can I purchase a gift card online?
Yes, Peter Mark gift cards are available for purchase on our website. These can be used to buy products online or redeemed for services and products at any of our salon locations.